FAQ

Frequently Asked Questions

Where do you ship from?
Our orders ship from a US warehouse and usually arrive in 3–5 business days.

Is shipping free?
Yes. Shipping is free on US orders over $35.

How do returns work?
You have 30 days to return your order. Email hello@firalvinds.com with your order number and we'll help you out.

Are these real products?
Yes. We buy and test products before listing them in the store.

Do you price match?
Not right now. We keep pricing tight year-round instead.

Do you ship internationally?
Not yet. We're shipping within the US for now.

Can I cancel my order?
Yes, within 1 hour of placing it.

What payment methods do you accept?
Card, Apple Pay, PayPal, and Shop Pay.

Where's my order?
Use the tracking link in your confirmation email for the latest status.

How do I contact you?
Email hello@firalvinds.com and we'll reply within 24 hours.